取消政策

Subscription cancellation policy

Subscribing to Qetoe products is optional, and you're never locked in. There are no minimum orders, contracts or cancellation fees.

How subscriptions work
When you choose Subscribe on a product, you save 15% on every subscription delivery. Your order repeats at the frequency you choose (fortnightly, monthly, every 2 months or every 3 months) and your saved payment method is charged on each billing date until you cancel. We'll email you before each upcoming order so you have time to make changes.

Skip, change or cancel any time
You can skip a delivery, change your products or delivery date, update your payment details or cancel your subscription at any time from your account:
1. Go to qetoe.com/account and log in with the email address you used at checkout.
2. Open Subscription management.
3. Choose skip, edit or cancel.

To stop your next order, please make changes before your next billing date. Orders that have already been billed are processed and shipped as normal.

If you cancel
Cancelling stops all future deliveries. You won't be charged again, and any order already billed will still be sent. Your 15% subscription discount ends when you cancel, and you're welcome to start a new subscription at any time.

Subscribed by mistake?
Email us at info@qetoe.com within 14 days of the charge.
- If your order hasn't shipped yet, we'll cancel the subscription and refund your order in full.
- If your order has already shipped, we'll cancel the subscription. Please return the products unopened and in their original packaging to Qetoe, 40-44 Edison Rd, Dandenong South VIC 3175, with a note inside showing your order number. We'll process your refund once your return arrives.

Failed payments
If a payment doesn't go through, we'll email you and try again. If we still can't take payment, your subscription may be paused until your payment details are updated.

Need help?
If you can't log in or can't see your subscription, email info@qetoe.com and we'll sort it out for you.

Our subscription terms don't limit your rights under Australian Consumer Law. For faulty, damaged or incorrect items, see our refund policy.