退款政策

Returns and refunds

Faulty, damaged or wrong item?
Please contact us at info@qetoe.com within 14 days of delivery with your order number and a photo of the problem. We'll send a replacement or refund you in full, including postage. This doesn't affect your rights under Australian Consumer Law.

Changed your mind?
We accept unopened products in their original packaging within 14 days of delivery. Email us first at info@qetoe.com, then send them to:

Qetoe
40-44 Edison Rd
Dandenong South VIC 3175
Australia

Please include a note inside the parcel with your order number. Return postage is at your cost, and we'll refund the product price once your return arrives.

Not happy with the taste?
Let us know at info@qetoe.com. We'd rather sort it out with you than lose you as a customer.