🔁 What is your return policy?

We want you to absolutely love your Qetoe experience. But if it’s not your thing — no stress, we’ve got a simple and fair return process to make things right.

🚚 Wrong item? Missing something?

Oops — we’re so sorry!

If your order arrived with something missing or incorrect, just email us at hi@qetoe.com with your order number and a quick photo (if needed). We’ll fix it fast — whether that’s a replacement or a refund.

💔 Didn’t love the product?

If you gave it a try and it wasn’t for you, that’s totally okay.

You’re welcome to send the remaining product back to us, and once we receive it, we’ll process your refund — no hard feelings!

Please return to:

Qetoe Returns

40-44 Edison Rd

Dandenong South VIC 3175

Australia

Make sure to include your order number inside the parcel so we know it’s yours!

📦 Important bits to know:

We accept returns for products you’ve tried, as long as there’s still most of it left.
Returns must be sent back within 7 days of receiving your order.
Return postage is at the customer’s cost (we’re a small team, not Amazon 😅).
Refunds are processed once the return is received at our warehouse.

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