Shipping and Return Policy
🚚 Shipping & Returns
Hey there! Thanks so much for shopping with us – we seriously appreciate it. We’re all about getting your goodies to you quickly, smoothly, and with zero fuss. Here's everything you need to know about shipping and returns at Qetoe:
📦 Shipping Info
Processing Time
We aim to get your order packed and ready to roll within 1–3 business days (yep, Monday to Friday – we rest on weekends and public holidays).
Delivery Options
Right now, we offer Standard Shipping only. Your delivery time will be shown at checkout based on your location.
Estimated Delivery Time
If you're in Australia, you can usually expect your order within 3–7 business days after dispatch.
Tracking Your Order
As soon as your order’s on the move, we’ll send you an email with a tracking number, so you can follow it every step of the way.
Important! Double-check your address
Please make sure your shipping address is spot on. If it’s incorrect and causes delays, we won’t be able to take responsibility (and we’d hate for that to happen!).
Shipping Costs
Shipping fees are calculated at checkout and depend on the size, weight, and your location.
International Orders
Heads up – if you're ordering from outside Australia, customs or duties may apply when your parcel arrives. These charges are the customer's responsibility.
🔄 Returns
Faulty, damaged or wrong item?
Please contact us at info@qetoe.com within 14 days of delivery with your order number and a photo of the problem. We'll send a replacement or refund you in full, including postage. This doesn't affect your rights under Australian Consumer Law.
Changed your mind?
We accept unopened products in their original packaging within 14 days of delivery. Email us first at info@qetoe.com, then send them to:
Qetoe
40-44 Edison Rd
Dandenong South VIC 3175
Australia
Please include a note inside the parcel with your order number. Return postage is at your cost, and we'll refund the product price once your return arrives.
Not happy with the taste?
Let us know at info@qetoe.com. We'd rather sort it out with you than lose you as a customer.
Got questions? Confused? Need a hand?
We’re here for you – reach out anytime at info@qetoe.com 💬