Frequently Asked Questions

Order & Shipping

Where is my order?
You can track your order here:
Track My Order (Australia)
Track My Order (New Zealand)

How long will it take to receive my order?

Metro Australia: 2–5 business days
Regional Australia: 4–8 business days
New Zealand: Up to 14 business days

My tracking hasn’t updated
Tracking can take up to 48 hours to appear. If it still hasn’t moved, please contact us at info@qetoe.com.

I never received my order
Please check your tracking, safe drop areas, and with housemates or neighbours. Still missing? Contact us at info@qetoe.com and we’ll help.

Can I cancel or change my order?
If your order hasn’t shipped yet, yes! Email us as soon as possible with your order number.

Do you ship internationally?
Currently, we ship to Australia and New Zealand only.

Returns & Subscriptions

What is your return policy?
Faulty, damaged or wrong item? Contact us within 14 days of delivery and we'll replace or refund it, including postage. Changed your mind? Unopened products can be returned within 14 days of delivery; return postage is at your cost. Full details are in our refund policy.

Can I exchange an item?
If your item is faulty, damaged or not what you ordered, we'll replace it. Email info@qetoe.com within 14 days of delivery to arrange. For anything else, see our refund policy.

How do I manage or cancel my subscription?
Open the menu, go to Subscriptions, then Manage my subscription, and sign in with the email you subscribed with. You can skip, pause, change products or delivery frequency, or cancel. If you get stuck, email us and we’ll sort it for you.

I didn’t mean to subscribe. Can I get a refund?
Yes. If the order hasn’t shipped, email us and we’ll cancel the subscription and refund you. If it has already shipped, send the order back and we’ll process your refund once it arrives.

Product Information

Are Qetoe products low carb?
Yes! Every Qetoe product is made to be much lower in carbs than the regular version. Full nutrition panels are on each product page.

What are the carb counts?

Pasta (spaghetti, fettuccine, lasagne sheets): around 12.7–13.9g per 100g dry
Rice: 12.5g per serve (13.9g per 100g cooked)
Plain noodles: 1.7g per 100g
Flavoured noodles: 1.4g per 100g (chicken), 2.3g per 100g (beef)
High Protein Cup Noodles: around 15g per serve, with around 32g protein

Are Qetoe products gluten free?
It depends on the product, so always check the pack if you have an allergy or intolerance.

Gluten free: pasta (spaghetti, fettuccine, lasagne sheets, made from organic soybeans), rice, plain noodles, and chicken flavoured noodles
Not gluten free: beef flavoured noodles (the sauce sachet contains wheat and oat) and the High Protein Cup Noodles (contain wheat)

Are Qetoe products vegan?
Our pasta, rice, plain noodles, flavoured noodles (chicken and beef) and High Protein Cup Noodles are all vegan. For the sauces, please check the ingredient list on each product page.

How do I cook Qetoe products?

Spaghetti and fettuccine: boil gently for 5–6 minutes, drain, then heat through in your sauce. Don’t overcook.
Lasagne sheets: soak in hot water for 5 minutes (or boil 1–2 minutes if still firm), then assemble.
Rice: cover with boiling water, put a lid on, let sit 5 minutes, then fluff with a fork.
Plain noodles: no boiling needed. Rinse briefly under warm water, then heat in a pan with your sauce.
Flavoured noodles: add to a bowl, cover with boiling water, add the flavour sachet, stir and enjoy.
High Protein Cup Noodles: add 250mL of boiling water, put the lid back on and leave 8–9 minutes, then stir. The longer they sit, the softer they get.

Can I freeze Qetoe products?
Please don’t freeze the rice or noodles, as it ruins the texture. Cooked rice keeps in an airtight container in the fridge for up to 3 days. Dry pasta keeps in the pantry.

Health & Dietary

Are Qetoe products keto friendly?
Our pasta, plain noodles, flavoured noodles and sauces are very low in carbs and suit a keto lifestyle. Our Low Carb Rice isn’t suited to strict keto: it has far fewer carbs than regular rice, so it’s a great fit for low carb eating instead. The cup noodles have a few more carbs, so check the macros on each product page to see what fits your plan.

Are Qetoe products suitable for people with diabetes?
Many customers managing blood sugar choose Qetoe because of the lower carbs. Everyone’s needs are different, so please check with your GP or dietitian about what fits your plan.

Are Qetoe products good for weight loss?
They’re much lower in carbs than the regular versions, which suits low-carb or calorie-conscious eating.

Stockists & Professional Use

Can I buy Qetoe in store?
Yes! Use our Store Locator to find a stockist near you. We recommend calling the store first to confirm they have stock.

Can I become a stockist?
Yes. Email us at info@qetoe.com or use our contact page to get started.

Do you offer samples for dietitians and nutritionists?
Yes! Email info@qetoe.com to request a free Qetoe Starter Bundle.

Promos, Help & More

Do you have a promo for first-time customers?
Yes! Use promo code QTSTART20 for 20% OFF the Qetoe Starter Bundle.

I didn’t receive my eBook
Check your junk or promotions folder. Still missing? Email us and we’ll resend it.

Can I speak to a real person?
Of course. We’re a real, local team. Email us at info@qetoe.com and we’ll get back to you within one business day.