Frequently Asked Questions

Order & Shipping

Where is my order?
You can track your order here:
Track My Order (Australia)
Track My Order (New Zealand)

How long will it take to receive my order?

  • Metro Australia: 2–5 business days

  • Regional Australia: 4–8 business days

  • New Zealand: Up to 14 business days

My tracking hasn’t updated
Tracking can take up to 48 hours to appear. If it still hasn’t moved, please contact us at info@qetoe.com.

I never received my order
Please check your tracking, safe drop areas, and with housemates or neighbours. Still missing? Contact us at info@qetoe.com and we’ll help.

Can I cancel or change my order?
If your order hasn’t shipped yet, yes! Email us as soon as possible.

Do you ship internationally?
Currently, we ship to Australia and New Zealand only.

Returns & Subscriptions

What is your return policy?
Not happy with your order? Send back the remaining product, and we’ll process your refund once it arrives.
Return address:
Qetoe Returns
40–44 Edison Rd, Dandenong South VIC 3175, Australia

Can I exchange an item?
Yes! Just return it and we’ll send out a replacement. Email info@qetoe.com to arrange.

How do I cancel my subscription?
Log into your Qetoe account to manage subscriptions. Or email us and we’ll take care of it for you.

I didn’t mean to subscribe. Can I get a refund?
Of course! Email us and we’ll sort it out.

Product Information

Are Qetoe products low carb?
Yes! All Qetoe products are designed to be low in carbs and high in satisfaction.

What are the carb counts?

  • Pasta (uncooked): 13.9g per 100g

  • Rice (cooked): 13.9g per 100g

  • Plain Noodles: 2.3g per 100g

  • Instant Noodles (flavoured): ~5.2g per serve

Are Qetoe products gluten-free?

  • Yes: Rice and Plain Noodles

  • No: Pasta and Instant Noodles (contain wheat)

Are Qetoe products vegan?
Yes, all of our products are 100% plant-based.

How do I cook Qetoe products?

  • Pasta: Boil 3–5 minutes

  • Rice: Cover with boiling water, let sit 5 minutes, then fluff

  • Plain Noodles: No boiling required — rinse or toss into your stir-fry

  • Instant Noodles: Add boiling water and let sit 3 minutes

Can I freeze Qetoe products?

  • Pasta: Yes

  • Rice and Noodles: Not recommended (may affect texture)

Health & Dietary

Are Qetoe products keto-friendly?
Yes! Particularly our noodles and rice. Pasta works for moderate low-carb plans.

Are Qetoe products suitable for people with diabetes?
Many customers managing blood sugar enjoy Qetoe. Please consult your health professional for personalised advice.

Are Qetoe products good for weight loss?
They’re low in carbs, high in fibre, and help curb cravings — perfect for low-carb or calorie-conscious diets.

Stockists & Professional Use

Can I buy Qetoe in-store?
Yes! Use our Store Locator to find a stockist near you.

Can I become a stockist?
Yes — email us at info@qetoe.com or use our contact page to get started.

Do you offer samples for dietitians and nutritionists?
Yes! Email info@qetoe.com to request a free Qetoe Starter Bundle.

Promos, Help & More

Do you have a promo for first-time customers?
Yes! Use promo code QTSTART20 for 20% OFF the Qetoe Starter Bundle.

I didn’t receive my eBook bundle
Check your junk or promotions folder. Still missing? Email us and we’ll resend it.

Can I speak to a real person?
Of course. We’re a real, local team. Email us at info@qetoe.com and we’ll get back to you within 24 hours.